Support
Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.
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AI customer service agents: how they work, use cases, and implementation
An AI customer service agent is software that can understand a customer request, use knowledge and connected systems, take a permitted next step, and escalate the conversation when a person should take over. A chatbot may answer an FAQ, collect information, or route a request. An... read more
11 Best Customer Service Chatbot AI Chatbots in 2026
A customer service chatbot can answer repeat questions, collect the details an agent needs, route a conversation, and provide help outside normal business hours. The useful ones do this without forcing customers through a dead end or making them repeat the problem when a human... read more
Connect with customers
LiveChat® is a complete customer service platform that delights your customers and fuels your sales
What is Customer Engagement? Definition and Strategies
Customer engagement is the ongoing relationship a brand builds with customers across touchpoints such as live chat, email, self-service, social media, and post-purchase support. But more contact is not automatically better. What matters is whether the interaction is useful,... read more
10 Best Customer Engagement Software and Tools for 2026
Customer engagement software is the set of tools a business uses to hold, route, and act on conversations with customers across channels — chat, email, messaging, and voice — and to measure what those conversations produce. Service-led engagement software sits in the support... read more
Customer Service Automation: A Practical Guide for 2026
Customer service automation is the use of software like AI agents, chatbots, routing rules, and self-service content to resolve customer requests, or parts of them, without a person doing the work manually. For customer service leaders, support teams, and businesses dealing with... read more
11 Best Help Scout Alternatives & Competitors for 2026
Help Scout is a popular choice for teams that want a straightforward shared inbox, knowledge base, live chat, and customer support tools without the complexity of a large enterprise help desk. But it isn't the best fit for every team. You may need stronger real-time chat, more... read more
14 Best Gorgias Alternatives for Ecommerce Support in 2026
The best Gorgias alternatives are customer support software options for e-commerce teams that want stronger live chat, real AI resolution, and pricing you can predict, and the biggest differences usually come down to ai capabilities and pricing structure rather than just... read more
10+ Best Typing Speed Tests for 2026
Typing is one of those skills almost everyone assumes they’ve mastered, right up until they’re asked to take a typing test. Suddenly, what felt like fluent keyboarding turns into a sea of typos and surprisingly low words-per-minute scores. The reality is that the average typing... read more
Emojis on Keyboard: How to Type Smiles, Symbols, and Reactions Faster
Emojis have quietly become part of everyday communication. They soften messages, clarify tone, and help people express emotion in places where words alone can fall flat. Whether you’re replying to a customer, sending a quick Slack message, or writing an email, emojis help your... read more
Best Live Chat Plugin for WordPress Website (2026)
The most important moment on a WordPress site often lasts less than a minute. A visitor hesitates on a pricing page. Scrolls back up. Opens a new tab. Looks for reassurance that they’re making the right decision. That moment decides whether they convert, abandon the page, or... read more
How AI Search Is Changing Customer Support Before the Chat Even Starts
Customers no longer open live chat to learn. They open it to verify. Today’s customers increasingly turn to AI search tools before they ever type a message into a support widget. Whether they’re comparing plans, troubleshooting a feature, or clarifying a policy, many arrive... read more
Why is Customer Service Important? Top Reasons for Business Success
You can have the most feature-rich product on the market. You can run clever ads, offer competitive pricing, and launch on Product Hunt with a bang. But here’s the thing: if you can’t deliver customer service that meets expectations, nothing will stick. Because customers don’t... read more
Customer Engagement Platforms That Actually Boost NDR in 2025
TL;DR Most customer engagement platforms quietly bleed retention. This guide shows how to spot the ones that fail, evaluate ROI in 90 days, and choose a platform that actually pays for itself by Q2. Real numbers. No fluff. SaaS companies spend millions acquiring users — then lose... read more
Fastest Typists in the World – How Do They Do It?
If you work in live chat support, your keyboard is your power tool. Every second counts, and faster typing means faster resolutions, better conversations, and happier customers. But while many agents aim for 70 to 90 words per minute, there are people out there breaking the 200... read more
