Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.
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What’s a good typing speed for employees? And how does your WPM compare to job benchmarks? If you're answering customer messages, managing emails, or entering data, how fast you type is very important for how well you work. In roles such as customer service, live chat support,... read more
TL;DR Customer complaints aren’t the problem — ignoring them is. This article shows how to turn feedback into insight, resolve issues faster, and build trust with tools like LiveChat. Stop dreading complaints. Start learning from them. A few weeks ago, I watched an agent handle... read more
You need to master typing skills in nearly every profession today, particularly in customer service, where agents rely on real-time communication with customers. The method you choose to type, touch typing or hunt and peck, will significantly affect your efficiency and accuracy.... read more
In times when instant communication has become the norm, businesses must keep up with the evolving expectations of their customers. Live chat software is as a crucial tool for enhancing customer service, increasing sales, and improving overall user experience. As... read more
TL;DR Live chat support drives conversions, boosts satisfaction, and speeds up support. With AI, automation, and real-time engagement, it’s now a key sales and service tool. The numbers back it up. Let’s be real. In 2025, no one’s waiting for an email reply or sitting through... read more
TL;DR Omnichannel customer service means giving your customers a consistent, connected experience — no matter where they reach out. The key? One inbox, one customer profile, and tools like LiveChat® that bring everything together. This article explains how that’s possible. I... read more
Tired of pecking at the keyboard and constantly fixing typos? You're not alone. Many people, even those who use computers daily, still type inefficiently, glancing between the screen and keyboard and relying on just a few fingers. This habit not only slows you down, but it can... read more
Typing might seem like a solved problem. After all, we’ve been using keyboards for decades, right? But in a world of automation and multitasking, your typing speed and accuracy still matter, especially if you're spending hours a day at your keyboard. For developers, content... read more
If you’re responsible for training a support team or improving service quality, you know that exceptional customer service begins with self-awareness. Helping your agents recognize their strengths, spot their blind spots, and grow their confidence is what transforms support from... read more
Ever had a frustrating live chat experience where the agent’s response felt robotic or unhelpful? You’re not alone. Studies show that 79% of customers prefer live chat support over other support channels, but the quality of responses makes all the difference between a happy... read more
What if your customer support was so good it became your company’s most effective marketing tool? Imagine turning routine interactions into moments that build genuine, lasting loyalty. This is the standard Disney achieves every day, and they codified their approach in the book... read more
When 73% of customers say that valuing their time is the most important thing a company can do during a service interaction, it sends a loud message to support teams: speed alone isn’t enough, and resolution is what counts. Every time a customer is forced to follow up,... read more
Great support turns a quick sale into a lasting relationship - and often a vocal advocate. Learning how to create those moments is the most valuable skill in business today. It’s how you transform a simple transaction into trust, and trust into vocal loyalty. This is what builds... read more
Visitors arrive on your website with a mission: to find something, buy something, or solve something. The problem? If they don’t immediately know where to go or what to do, they’ll bounce. That’s where live chat greetings can make all the difference. You should reach out first... read more
Fast service matters, but fast and friendly is what keeps customers coming back. Live chat combines the speed of digital communication with the human touch of real-time interaction. But without proper love chat etiquette, even quick replies can come off as cold or dismissive. As... read more
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