Business Communication Explained - Success by LiveChat®

Support12 min read | Jan 29 | Natalia Misiukiewicz

Top Strategies to Boost Repeat Customers: Keep Customers Coming Back

Business owners today face a tough but all-too-familiar problem. The cost of marketing is skyrocketing, and attracting new customers has become a steep uphill climb. This... read more

Support13 min read | Jan 23 | Jacquelyn Dunham and Natalia Misiukiewicz

How to Identify Customer Needs: Methods, Examples and Analysis

To identify customer needs, combine customer feedback with observed customer behavior. Review recurring support questions, interview customers about real experiences, and... read more

Connect16 min read | Jan 22 | Aleksandra Tadrzak

Conversational Marketing: Building Strong Customer Relationships

We all want to understand customers' expectations, and to do so, we need to talk with them. Conversation is the easiest way to do good marketing. It's easier in... read more

Support16 min read | Jan 21 | Natalia Misiukiewicz

What is Customer Service Experience and Why Does It Matter?

When was the last time a business left you feeling genuinely valued? Maybe it was the barista who remembered your coffee order or the customer service representative who... read more

Support16 min read | Jan 17 | Natalia Misiukiewicz

Key Customer Service and Live Chat Metrics for Better Customer Support

If your business relies on live chat for customer support, sales, or both, you’re already using a powerful engagement tool. But the real power of live chat isn’t just in... read more

Support17 min read | Jan 14 | Natalia Misiukiewicz

Customer Service Skills Essential for Great Teams

Are you aiming for a job in customer service or hoping to level up your career? If so, the skills you bring to the table can make all the difference in landing your dream... read more