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Support
Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.
How Does Live Chat Work: A Comprehensive Overview
When browsing a website and having a question, what’s the easiest way to get help fast? Not a phone call. Not waiting hours for a reply to your email. It’s that little chat box in the corner, the one that connects you to a real human in seconds. That’s live chat, and it’s quickly... read more
Key Live Chat Statistics to Follow in 2025
Let’s be real. In 2025, no one’s waiting for an email reply or sitting through hold music. People want answers fast, and businesses that can deliver instant responses are the ones staying ahead. That’s why live chat is growing at a fast pace. Behind this growth is a mix of better... read more
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
The Power of Live Chat for Real Estate Companies
Today’s real estate clients aren’t picking up the phone first. They’re opening a browser. Nearly half of all buyers now start their property search online before ever contacting an agent. Yet, despite this shift, only 18% of buyers initially contact a realtor directly. This... read more
Why Does Every Business Need an AI Customer Service Agent?
You, as a customer, expect instant answers. You don’t want to wait in a phone queue, fill out a ticket, or get passed from one agent to another. You just wish for fast, accurate help right when you need it. And you're not alone. A recent CX Trends Report found that 70% of... read more
What is an AI Agent? How Intelligent Systems Transform Customer Experience
People are getting used to using AI to do tasks for them. Nearly one in four consumers — and almost one-third of Gen Z — are already comfortable having AI handle their shopping. The popularity of AI tools shows just how fast things are changing. In January 2025, ChatGPT became... read more
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What’s Omnichannel Customer Service and Why is it the Future of Customer Experience?
If your customers struggle to reach you and you don’t fix it, your business won’t last. Having a great product or service is essential, but if you think it will sell itself, you need to think again. Success isn’t just about what you offer but how you connect with customers at... read more
The Truth about AI in Customer Service
AI is transforming customer service, but not in a way that eliminates jobs. Instead, it’s making work easier by handling repetitive tasks such as resetting passwords or routing customer requests to the right department. The numbers back it up. AkzoNobel slashed its response time... read more
Customer Service Best Practices You Need to Know for Exceptional Experiences
What do you do when a three-year-old tells you your tiger bread is mislabeled? If you’re Sainsbury’s, you listen — and then you actually change the name. Instead of dismissing Lily Robinson’s adorable observation, their customer service team leaned into it, shared a laugh, and... read more
50 Top Live Chat Response Examples for Effective Customer Engagement
Ever had a frustrating live chat experience where the agent’s response felt robotic or unhelpful? You’re not alone. Studies show that 79% of customers prefer live chat support over other support channels, but the quality of responses makes all the difference between a happy... read more
Top 20 Customer Service Interview Questions You Need to Prepare For
Getting ready for a customer service interview? You’re in the right place. Customer service is all about solving problems, staying patient, and keeping customers happy — even when things get stressful. You’re probably wondering what questions they’ll ask, how to make a great... read more
The Essential Customer Onboarding Checklist: Key Steps for Retention
Ever signed up for a new tool, got super excited, and then… nothing? No clear next steps, no guidance — just you staring at the screen, wondering what to do next. That’s what bad customer onboarding feels like. And guess what? If your customers feel the same way, they’ll likely... read more
11 Best AI Chatbots for Customer Service (Full Guide and Tools)
One of the biggest misconceptions about AI chatbots in customer service is that they are designed to replace human agents entirely. Many believe that implementing chatbots means businesses are opting for impersonal, robotic interactions over the warmth and empathy of human... read more
Mastering the Customer-First Strategy: 4 Essential Steps for Success
Have you heard the story about Nordstrom giving a refund for tires — despite the fact that they don’t sell tires? It sounds like an urban legend, but it’s true. In 1975, Nordstrom refunded a man for snow tires bought from a previous store at their location, no questions asked,... read more
Top Strategies to Boost Repeat Customers: Keep Customers Coming Back
Business owners today face a tough but all-too-familiar problem. The cost of marketing is skyrocketing, and attracting new customers has become a steep uphill climb. This means focusing on your current customers — those who already know and trust your brand — has never been more... read more