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Support
Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.
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10 Types of Customers and How to Handle Them [Best Practices]
When working in customer service, you will be dealing with many different situations and with various types of customers who want to resolve their problems. You have to help them. They could take their business elsewhere if you leave them without a solution long enough. ... read more
How to Always Be Ready for the Peak Ecommerce Holiday Season
As the 2024 holiday season approaches, ecommerce businesses face a dynamic shopping landscape marked by evolving consumer expectations and economic pressures. With holiday spending projected to grow — driven by digital-first shopping behaviors and early buying due to concerns... read more
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
5 Tips for Handling Live Chat Support During the Holiday Season
The holiday season is one of the busiest and most challenging times for customer support teams, especially for those handling live chat. As customer inquiries surge, managing high volumes of questions, resolving issues quickly, and maintaining quality service becomes crucial for... read more
Everything You Need to Know About Salesforce Live Chat Retirement
In a significant shift in customer service technology, Salesforce has announced its plan to retire key chat tools, including Salesforce Chat (formerly known as LiveAgent), Embedded Chat, and Service Chat, by February 2026. These legacy tools have long been essential for... read more
Best Live Chat Plugin for WordPress Website (2024)
If you strive to provide an efficient customer support, then an average response time is one of the key metrics you track. In order to provide instant assistance, you need proper tools. One of the easiest ways to instantaneously reach your website visitors is through live chat.... read more
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How to Use Live Chat Reports to Plan Your Customer Service
Ever feel like you're flying blind when it comes to managing your customer service team? You probably wish you could predict peak times for website visitors, know exactly how many agents you need, and quickly spot areas for improvement. Well, you're not alone. In this article,... read more
Best Customer Service Software for 2024
Providing exceptional customer service is no longer just an option—it’s a necessity. As businesses strive to meet and exceed customer expectations, the tools and technologies they use play a pivotal role in their success. Customer service software is a game-changer in... read more
Live Chat for Financial Services (7 Tools Reviewed)
As customers increasingly seek real-time assistance and immediate solutions to their queries, live chat has emerged as a crucial tool for financial institutions. Unlike traditional support channels, best live chat software offers instant, efficient, and personalized... read more
Best Free Live Chat Apps for Small Businesses and Startups
Businesses need to engage with their customers in real-time to stay competitive and build strong relationships. One of the most effective ways to achieve this is through live chat. Live chat software enables businesses to communicate instantly with their website... read more
Best Live Chat for Ecommerce in 2024
One of the most effective ways to enhance customer engagement and boost sales is through the use of live chat. Businesses that implement ecommerce chat software can see Average Order Value increase by 25%, not to mention a significant improvement in customer... read more
Good Customer Service Definition and Examples
Customer expectations have reached new heights. A single positive interaction can turn a casual shopper into a loyal customer, while a negative experience can have the opposite effect. According to a recent survey, 86% of buyers are willing to pay more for a better... read more
Customer Service Skills Essential for Great Teams
As the famous saying goes, "Customer service shouldn't just be a department, it should be the entire company." This sentiment highlights the importance of integrating exceptional customer service into every aspect of an organization, particularly within teams that interact... read more
Best Live Chat Software for 2024
In times when instant communication has become the norm, businesses must keep up with the evolving expectations of their customers. Live chat software is as a crucial tool for enhancing customer service, increasing sales, and improving overall user experience. As... read more
How Automated Customer Service Revolutonize Ecommerce
Businesses today, from local shops to large corporations, all face the same expectation: fast, personalized customer service. Imagine a tireless assistant, always ready to answer questions and track orders, allowing you to focus on what matters most. Customer service automation... read more
