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Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.
A customer support team is a group of professionals responsible for providing assistance and resolving customer issues. They serve as the primary point of contact for customers when they have questions, concerns, or problems with a product or service. Customer service is a... read more
The first step toward securing a job often begins with a single piece of paper: your resume. It's not merely a document. Whether or not you're invited to the next stage of the recruitment process relies solely on the quality of your resume. Right now, you might be asking yourself... read more
In the sea of job applications, where resumes pile up and interviews seem as elusive as buried treasure, one tool will help you stand out: the customer service cover letter. If you're a customer service representative, you're in a field where first impressions matter more... read more
You have a great product or service, an eye-catching website, and a growing customer base. Everything's going well, but one thing keeps you up at night - customer support! You want to provide top-notch service to your customers, but you find it challenging to teach your entire... read more
Understanding the voice of the customer has become vital for businesses seeking to deliver exceptional customer experiences. By actively listening to and acting on customer feedback, you can improve customer satisfaction and build strong loyalty. This article explores the... read more
Here's what you'll learn from this article: AI customer service examples How AI helps with delivering exceptional customer service How customer service agents can leverage AI with LiveChat AI can be a valuable tool to help customer service teams better serve customers. It can... read more
Picture this: You start a chat to file a complaint and the customer service representative greets you with a nice message, ready to assist you. They listen attentively to your needs, offer helpful suggestions, and go the extra mile to ensure your satisfaction. How does that make... read more
Once upon a time, there was a small bakery called Sweet Delights. They made the most delicious cupcakes in town. Everyone who tried them raved about their unique toppings and perfect flavor. However, despite having a great product, Sweet Delights struggled to attract repeat... read more
Being a customer success manager (CSM) is a piece of cake. A cherry on top, after years of working in customer service. But is it, though? Well, it's not for me to judge. I'm here to bring you closer to all the job specifics and share the insights I got from LiveChat's Success... read more
Customer complaints are like alarm clocks for businesses - they're annoying and disruptive, but if you hit the snooze button, you'll be in big trouble. To maintain customer satisfaction, you need to address customer complaints promptly and effectively. So, if you hear a customer... read more
Have you ever received a frustrating customer service email from a company? It's an experience that can leave a sour taste in your mouth and make you less likely to do business with them in the future. To avoid disappointing your customers in the same way, it's crucial to... read more
Good customer service means you strive to solve customers' issues on the spot. But sometimes, it's not possible. When the case is too hard to handle in real time, you may need to create a ticket. A ticket is a request for assistance from a customer, which can be related to... read more
Life writes the best stories, including the ones from behind virtual service desks. If you're looking for an effective live chat strategy to copy or "common live chat scripts that work 100% of the time", I have bad news for you. These types of chat templates are nothing more than... read more
30 minutes
Mar 4, 2023
Canned responses can be a key chat tool in creating a great customer experience. They can make your customer service team fast and precise, leaving them more time and brain space for the personal touch that will make your business stand out. Such pre-saved messages can help... read more
Customer-centric is a trendy word, but you often only get generic and superficial knowledge about the topic. In this guide, we'll tell you the whole story of customer service for the new year and beyond. We'll cover the subject from our own perspective at LiveChat, and we'll... read more
