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Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.
What makes a good agent? Is it their previous experience, their references, the way they carry their conversations or certain customer service skills? What customer service interview questions will you ask to find that out? On the one hand, prior experience and technical... read more
Social media has evolved from mere conversation to a pivotal platform for customer service. With Twitter, Facebook, and Instagram becoming primary avenues for customers to voice concerns and seek assistance, the importance of adeptly managing these interactions cannot be... read more
As one of the most popular ecommerce solutions, Shopify powers millions of online stores, offering a robust set of tools to create, manage, and grow a business. However, even with Shopify’s extensive features, issues can arise — from technical glitches to account and billing... read more
![10 Types of Customers and How to Handle Them [Best Practices]](https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_380,q_auto,w_380/https://success-cms.livechatinc.com/app/uploads/2023/06/types-of-customers-scaled.jpg)
When working in customer service, you will be dealing with many different situations and with various types of customers who want to resolve their problems. You have to help them. They could take their business elsewhere if you leave them without a solution long enough. ... read more
As the 2024 holiday season approaches, ecommerce businesses face a dynamic shopping landscape marked by evolving consumer expectations and economic pressures. With holiday spending projected to grow — driven by digital-first shopping behaviors and early buying due to concerns... read more
The holiday season is one of the busiest and most challenging times for customer support teams, especially for those handling live chat. As customer inquiries surge, managing high volumes of questions, resolving issues quickly, and maintaining quality service becomes crucial for... read more
In a significant shift in customer service technology, Salesforce has announced its plan to retire key chat tools, including Salesforce Chat (formerly known as LiveAgent), Embedded Chat, and Service Chat, by February 2026. These legacy tools have long been essential for... read more
The beginning of October marks a special time in the calendar for every customer service agent — Customer Service Week. Since 1992, when the U.S. Congress proclaimed it as a national event, it’s been celebrated worldwide to show appreciation for people who serve customers. ... read more
Ever feel like you're flying blind when it comes to managing your customer service team? You probably wish you could predict peak times for website visitors, know exactly how many agents you need, and quickly spot areas for improvement. Well, you're not alone. In this article,... read more
As customers increasingly seek real-time assistance and immediate solutions to their queries, live chat has emerged as a crucial tool for financial institutions. Unlike traditional support channels, best live chat software offers instant, efficient, and personalized... read more
Businesses need to engage with their customers in real-time to stay competitive and build strong relationships. One of the most effective ways to achieve this is through live chat. Live chat software enables businesses to communicate instantly with their website... read more
Businesses today, from local shops to large corporations, all face the same expectation: fast, personalized customer service. Imagine a tireless assistant, always ready to answer questions and track orders, allowing you to focus on what matters most. Customer service automation... read more
The future of retail is online. Ecommerce has drastically changed how people shop, with global sales figures growing each year. In 2024, it’s estimated that consumers will spend $6.3 trillion on ecommerce globally. For B2B transactions, ecommerce is even more valuable. A... read more
Customer service is a crucial factor in the customer’s decision to do business with a company. Salesforce research shows that 91% of customers are more likely to make another purchase after a positive customer service experience with a brand. Also, 78% are willing to forgive a... read more
Live chat is a powerful tool that can revolutionize customer service. It allows you to provide instant answers, build relationships, and boost engagement. It can also help you generate leads and qualify them for sales. In this article, we'll discuss the benefits of live chat and... read more
