Grow
Selling grows your business, but so do a lot of other improvements. In Grow we tell you about anything and everything that could help you do business better: management, psychology, productivity, growth hacks… Whatever gives you a clear path to success.
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![11 Reasons Why Customers Don’t Trust Your Online Business [And What You Can Do To Fix It]](https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1120,h_450,c_fill/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog6_1-8.png)
10+ Best Typing Speed Tests for 2026
Typing is one of those skills almost everyone assumes they’ve mastered, right up until they’re asked to take a typing test. Suddenly, what felt like fluent keyboarding turns into a sea of typos and surprisingly low words-per-minute scores. The reality is that the average typing... read more
Want to master SOP? A Practical Guide to Creating Effective Procedures
A standard operating procedure (SOP) is a document that outlines the steps necessary to complete a task or process. Whether you’re running a startup, scaling a support team, or managing operations across departments, well-written SOPs ensure consistency and efficiency in... read more
Connect with customers
LiveChat® is a complete customer service platform that delights your customers and fuels your sales
How to Build Brand Advocates Customers Actually Want to Recommend
Brand advocates boost your growth exponentially. A customer who only buys from you once is valuable. But one that keeps coming back for more and brings their friends with them? That’s the dream. We passed more than 300,000 Trustpilot reviews through our customer analytics... read more
Top 14 Best Plugins for WordPress to Enhance Your Site’s Performance
Two WordPress sites can use the same plugins and still do completely different things. One focuses on content and SEO. Another sells physical products. A third runs online courses or digital downloads. The difference isn’t the tools themselves. It’s how they’re combined. That’s... read more
How AI Search Is Changing Customer Support Before the Chat Even Starts
Customers no longer open live chat to learn. They open it to verify. Today’s customers increasingly turn to AI search tools before they ever type a message into a support widget. Whether they’re comparing plans, troubleshooting a feature, or clarifying a policy, many arrive... read more
Reporting Pipelines From LiveChat Online Aligned With Management Information Governance
As well as providing client information, our LiveChat offers substantial obstacles. Although it generates useful data, it poses significant privacy, security, and compliance problems. Smart, automatic reporting must fix this issue. That chaotic chat data should become tidy,... read more
Master Proactive Live Chat with Essential Tips and Effective Strategies
Ever notice how Netflix seems to know when you’re losing interest in a show? Or how Spotify curates a playlist just when your vibe shifts? That’s not random. It’s intentional, and it works. These platforms are great at predicting what you need before you ask for it. Your website... read more
Fastest Typists in the World – How Do They Do It?
If you work in live chat support, your keyboard is your power tool. Every second counts, and faster typing means faster resolutions, better conversations, and happier customers. But while many agents aim for 70 to 90 words per minute, there are people out there breaking the 200... read more
Mastering the Magic: A Complete “Be Our Guest” Book Summary for Customer Support
What if your customer support was so good it became your company’s most effective marketing tool? Imagine turning routine interactions into moments that build genuine, lasting loyalty. This is the standard Disney achieves every day, and they codified their approach in the book... read more
Maximizing Your Live Chat Average Order Value: Key Insights for 2025
Every ecommerce brand wants to increase revenue, but doing it efficiently is the real challenge. That’s why more businesses are turning to one often-overlooked strategy: using live chat to increase average order value (AOV) and encourage repeat sales. And the numbers back it up.... read more
The 24 Best Customer Service Books in 2025
Great support turns a quick sale into a lasting relationship - and often a vocal advocate. Learning how to create those moments is the most valuable skill in business today. It’s how you transform a simple transaction into trust, and trust into vocal loyalty. This is what builds... read more
The Ultimate Guide to Live Chat Metrics: Boost Performance, Satisfaction, and Loyalty
When someone visits your site, they’re looking for more than information, they’re looking for connection. Live chat gives you the chance to meet them at that moment. And here’s why it matters: people who interact with live chat are 85% more likely to convert into paying... read more
10 Ways Live Chat Reduces Operating Costs (+ Practical Features)
Customer service is often one of a business's most resource-intensive areas, requiring large teams, long hours, and constant training. For companies aiming to scale efficiently, email or voice channels can become costly bottlenecks. Live chat is not just a modern convenience but... read more
AI Agent Examples Across Industries: What They Can Do for You
What's the first thing that comes to mind when considering an AI agent? Many people think of chatbots. They assume they're just automated systems running pre-scripted dialogues. Others think any software that automates routine tasks is an AI agent. But true AI agents are... read more