How Live Chat Works And How It Can Help Your Business Grow?
May 8, 2024
Do you know that bubble that pops up on some sites that suggests you start a chat with a consultant? That’s LiveChat. And yes, it can seem pretty simple, a chat window opens up, and you, as a customer, can ask a question. And that’s what I thought when I entered LiveChat; however, I’ve learned a lot more, and this simple tool can actually increase sales on your site, or increase customer satisfaction, and we’ve got the data to prove it.
00:00 Introduction
00:43 What is a live chat?
02:00 How does live chat work?
02:31 Live chat vs e-mail and phone
04:31 Live chat for support
06:21 Live chat for online sales
07:25 Live chat for lead generation
08:16 Live chat for business intelligence
09:01 Outro
Do you know that bubble that pops up on some sites that suggests you start a chat with a consultant? That’s LiveChat. And yes, it can seem pretty simple, a chat window opens up, and you, as a customer, can ask a question. And that’s what I thought when I entered LiveChat; however, I’ve learned a lot more, and this simple tool can actually increase sales on your site, or increase customer satisfaction, and we’ve got the data to prove it.
00:00 Introduction
00:43 What is a live chat?
02:00 How does live chat work?
02:31 Live chat vs e-mail and phone
04:31 Live chat for support
06:21 Live chat for online sales
07:25 Live chat for lead generation
08:16 Live chat for business intelligence
09:01 Outro
