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Balancing AI and Human Touch in Customer Service – An Interview with Agata Rogińska

Mar 8, 2024
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Welcome to our latest exploration into the evolving world of customer service! Today, we’re thrilled to present an insightful interview with Agata Rogińska, Support Hero Leader at Text, hosted by our Brand Ambassador, Kaia. Dive into the compelling dialogue as they unravel the intricacies of AI’s role in customer service and its impact on the job market.

Key topics covered include:

– The timeless aspects of customer service, despite technological changes.
– How AI can enhance customer service efficiency and quality.
– Debunking the myth: Will AI take over customer service jobs?
– Tackling the challenges and potential downsides of AI reliance.
– Strategies for maintaining a personal and empathetic approach in AI-driven customer service.

Welcome to our latest exploration into the evolving world of customer service! Today, we’re thrilled to present an insightful interview with Agata Rogińska, Support Hero Leader at Text, hosted by our Brand Ambassador, Kaia. Dive into the compelling dialogue as they unravel the intricacies of AI’s role in customer service and its impact on the job market.

Key topics covered include:

– The timeless aspects of customer service, despite technological changes.
– How AI can enhance customer service efficiency and quality.
– Debunking the myth: Will AI take over customer service jobs?
– Tackling the challenges and potential downsides of AI reliance.
– Strategies for maintaining a personal and empathetic approach in AI-driven customer service.

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