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Live chat use cases
What’s a Canned Response and Should You Use It?
You start your shift and before you realize it, you're swamped with so many chats you don't even have time to make a cup of coffee. And the worst part? Most of those chats are about the same thing, and you have to type the same message over and over again. Customer service... read more
9 minutes
Apr 25, 2022
How To Segment Your Customers and Offer Them Legal Support
If you run an online business, most likely you receive a number of requests concerning documents that your customers would like to sign. We know it’s a demanding process and, at LiveChat, we really care about helping your business. At the end of the day, your legal agreements are... read more
4 minutes
Dec 3, 2020
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
How Can Live Chat Be Used in a Remote Work Model?
New reality crawled into our lives. Those of you who are doing your best to keep your business going probably have had to adjust to a new way of working and connecting with both teammates and customers. That means that you may be in the middle of trying out different tools for... read more
Create an Offline Form with Your Chatbot
When you’re out of the office or you’re asleep, chances are you set up an offline form on your website. This way, customers can leave you their contact details and ask a question and you respond once you’re back in your LiveChat app. Unfortunately, this one-way communication... read more
Should We Be Afraid of Self-Learning Chatbots
There’s a lot of mess around the term “self-learning chatbot”. Many people do think that self-learning chatbots are direct predecessors of such an AI that is depicted in futuristic movies. Therefore, all too often people fear that those intelligent assistants may get out of hand.... read more
9 minutes
Aug 1, 2017
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3 Futuristic Possibilities of Live Chat in the Near Future
One of the prime constituents of a good customer service is a comprehensive support system. Gone are the days when a business could simply rely on a phone call or an email from their customers to answer their queries and provide them with support. The customer of today needs... read more
How to Use Customized Messages to Engage with Your Website Visitors
When you hear about live chat, you probably think it’s the tool customers use when they have a question. That’s true, but that’s just a part of it. You need to think of live chat used in a more proactive way. The way in which you first write to a customer and offer help, while... read more
Using Artificial Intelligence in LiveChat: Smart Tag Suggestions
Artificial Intelligence (or AI for short) has become quite the buzzword recently. Everyone in the tech world seems to want to use it. A ton of different applications cropped up in the last couple of weeks, every more amazing than the last. We’ve seen AI that can tell us what it... read more
How to Use Live Chat in the Forex Industry
In the round-the-clock world of forex trading, there is an exceptional demand for high quality customer service. Information is vital for traders and it has to be provided on the spot. With costly international calls out of the picture, live chat seems like a natural pick for... read more