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Customer experience
The Ultimate Guide to Customer Satisfaction: How to Measure, Improve, and Maintain High Levels
Think about how you would feel if you stepped into your local gym and the personal trainer greeted you by name with an enthusiastic and friendly smile. You have a short conversation about your progress and goals and they offer some suggestions. After your workout, they wish you a... read more
Building Customer Relationships: How To Create the Best Customer Relationship Management Strategy
According to research by Datumize, 81% of companies with good customer relationships perform better than their competitors. The secret? In most cases, it comes down to customer loyalty. The more connected to a brand the client is, the more frequently they shop, and the more they... read more
11 minutes
Apr 12, 2022
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
What’s Omnichannel Customer Service and Why Do You Need It for Stellar Customer Experience?
If your customers have a hard time contacting you, you’d better do something about it. If you don't, you'll soon be out of business. Sure, a great product or service that people need is the key to success. If you think it’ll sell itself and you can just watch your sales number... read more
10 Steps to Make the Ecommerce User Experience as Satisfying as an In-Store Experience
People are changing their shopping habits. These changes were trending before 2020, but, with the multitude of challenges retailers have faced this year, many of those changes will surely become permanent. Since early 2020, consumers are making more purchases online, making... read more
How Do You Exceed Customer Expectations? Part 1: Review, Manage, and Research
It’s a customer’s world these days. Globalization and ecommerce are here to stay, and they’ve made it possible to purchase products from practically every corner of the globe. Think about it: Nearly every purchasing decision you make is necessarily preceded by research. It could... read more
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7 Signs Your Digital CX Strategy is About to Backfire
Keeping your customers unhappy for long is bound to affect your business in a negative way. Do you know that U.S. companies lose over $62 billion annually, simply because of poor customer support? You might find it quite alarming that just after one negative experience, 51% of... read more
8 minutes
Nov 30, 2018
How the Internet of Things is Transforming Customer Experience
The IoT (Internet of Things) is one of the most popular phrases in the tech industry at the moment. The technology is rapidly expanding and so are the number of devices. In fact, IHS Markit expects that by 2030, 125 billion devices could be connected via the IoT. So what exactly... read more
11 Reasons Why Customers Don’t Trust Your Online Business [And What You Can Do To Fix It]
Building customer trust is a crucial step towards the success of any online business. And whether you are an established business or a startup, walking an extra mile to assure customers and prospects can trust you, is worth all the hard work. If you are struggling to convert your... read more
How to Create the Best Customer Service Experience
The best customer service experience I ever had was when the computer systems company we were working with sent us pizza. I know. It doesn’t sound like that crazy thing but hear me out and I’m pretty sure you’ll too consider it an awesome customer service experience too. What... read more
6 minutes
Jan 23, 2018
Easy Things You Can Do to Improve Customer Experience
During the day I write about customer service, online business and the best use of LiveChat. But after work I like to go out and take a look around at the things that can be improved in customer experience. You can’t really blame me, can you? Restaurants, coffee shops, airports,... read more
Improving The Digital Customer Experience of Your E-Commerce Business
ECommerce can be a tough nut to crack. According to a Monetate study, less than three percent of eCommerce visitors add a product to the cart while shopping online. The actual number of paying customers is much lower. There are many reasons why conversion rates in eCommerce are... read more
5 minutes
Jan 10, 2018
Business 101: The Benefits of Customer Centricity
Many business owners like to stress how important their customers are. They talk a lot about customer happiness and claim that their mission is to make people’s lives better. Having that in mind, let’s recall all the times we, customers, have spent in queues. How many times we... read more
Why Customer Experience Manager Job Matters More Than You Think
Customer Experience Managers (CXM or CEM for short) have recently raised as one of the top priority positions in many international companies. While the processes and job descriptions worldwide are still very much flexible and not set in stone, one has to wonder what all the... read more
4 minutes
Nov 21, 2017
Delivering Customer Service: Making The Waiting Experience Enjoyable
Waiting creates an unnecessary break and theft of precious time, especially on a busy day. When customers are about to wait longer than expected, they leave. The good thing is, you can prevent such things and prove to your customers that your service is worth of waiting. You can... read more
5 minutes
Sep 29, 2017