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Business management
Startup Incubator and Accelerator Are Not One and the Same
You want to start a business. Your idea of what your product or service will do is crystal clear. You’re excited about telling the world about it and selling it to your target audience. Still, you lack a few essential factors: office space to work from, advice from more... read more
Starting an HR Department, Managing Unprecedented Growth, and the Future of HR: 1-on-1 with LiveChat’s Chief People Officer
We all know that HR provides a critical role for businesses and employees. While their responsibilities vary from business to business, they often handle the recruiting process, including screening, interviewing, and placing employees. They also work with a company’s executives... read more
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
Status Quo = Status No: Decision-Making in the Digital Age
Making decisions and implementing changes are in the job description for leaders and managers. Mistakes can often be corrected, but being indecisive and not being able to make decisions are business killers. Being a great leader is not always about making the best... read more
How to Make Data-Driven Employee Training Decisions
Employee training can bring you countless benefits, some obvious and some welcome, yet surprising, side-effects. However, not all employee training programs bring the desired results. You could be using the best knowledge management software and still not get what you expected... read more
How to Enhance the Quality of Business with Just 7 Simple Tricks
As we move towards a more digitized sphere in terms of marketplaces, competition in business gets stiffer every day. Whether you are a financial advisory firm or an online ecommerce platform, it is imperative that you bring in new tactics to improve the quality of your business.... read more
6 minutes
Jun 21, 2018
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[LiveChat Diaries] How Moving to an Open Space Office Changed the Way We Work
When I announced to my friends that my company is changing the office and we’re moving from a fancy villa to an open space building, they thought I was joking. How come that any modern company decides to bring to life the concept taken from dark times of office design, they... read more
10 Top Business Lessons Small Businesses Can Learn from Amazon
While Amazon’s annual revenue has recently soared to more than $135 billion for the fiscal year 2016, making it the world’s eighth largest retailer, there are still many core lessons that small business owners can learn from how this giant rose to greatness. Here are 10 top... read more
6 minutes
Apr 3, 2017
How to Do Market Research the Easiest Way
For many beginning entrepreneurs, market research is a waste of time. They kind of understand that market research is beneficial for business, but very often they take for granted that their ideas are great. They don’t want to check if their potential customers think the same way... read more
Crisis Management 101: 6 Methods to Defuse a Disaster
The best way to tell if a business is reliable is to observe how they act when everything is falling apart. And I’m talking end-of-the-world disaster here. For an airline company like Jet Blue, it’s a huge ice storm hitting the East Coast, grounding well over 1,000 flights. For a... read more
Employee Appreciation: Creative Ways to Recognize Employees
No matter the job we have or the industry we work in – we are all hungry for praise and starving for honest appreciation. When was the last time you were appreciated? Or when did you show appreciation to your team? Last year, U.S. Department of Labor revealed that the number one... read more
The Right Way to Lead Towards Innovation
Making things happen requires vision and leadership. As opposed to managers, who focus on task accomplishment, leaders strive to inspire action and innovation. They’re people who detest complacency and always try to tackle the status quo. The weight of leadership traits and... read more
6 minutes
Jun 27, 2012