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Success by LiveChat
Read customer service, sales, and marketing stories on LiveChat blog.
#Know
3 min read | Mar 25
Built With AI, Live Transcription Services Come To Videoconferencing Software
4 min read | Mar 2
Marketing Done Right: Incoming Chat with Tim Soulo, CMO at Ahrefs
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Recent articles
Support
19 min read | Jan 31 |
11 Best AI Chatbots for Customer Service (Full Guide and Tools)
One of the biggest misconceptions about AI chatbots in customer service is that they are designed to replace human agents entirely. Many believe that implementing... read more
SellSupport
13 min read | Jan 30 |
Mastering the Customer-First Strategy: 4 Essential Steps for Success
Have you heard the story about Nordstrom giving a refund for tires — despite the fact that they don’t sell tires? It sounds like an urban legend, but it’s true. In 1975,... read more
Support
12 min read | Jan 29 |
Top Strategies to Boost Repeat Customers: Keep Customers Coming Back
Business owners today face a tough but all-too-familiar problem. The cost of marketing is skyrocketing, and attracting new customers has become a steep uphill climb. This... read more
Support
23 min read | Jan 24 |
6 Best Live Chat Software for Customer Support in 2025
In times when instant communication has become the norm, businesses must keep up with the evolving expectations of their customers. Live chat software is as a... read more
Support
13 min read | Jan 23 |
Step-by-Step Guide 2025: How to Identify Customer Needs
Every business starts with a simple goal: to meet customer needs. But just meeting customer needs isn’t enough anymore. You need to stay ahead, figuring out what people... read more
Inside LiveChat
Inside LiveChat
4 min read | 26 Oct | Malgorzata Sikora
Generating a Privacy Policy Explained
Writing online documents is always a challenge, and we know that to be true at LiveChat. That’s why we’ve prepared a free online privacy policy generator to assist you... read more
Inside LiveChat
5 min read | 16 Sep | Malgorzata Sikora
SaaS Legal Documents You Really Need
At LiveChat, we work with customers and legal documents on a daily basis. One of the most important lessons we’ve learned is that it’s easy to get lost with all of these... read more
Top picks
Guides to Success #2: The Ultimate Guide to Boosting Ecommerce Sales
24 min to watch
Insider #8: The Netflix Effect
6 min to watch
Trending articles
How To Predict Cart Abandons and Save Them With Live Chat
Cart and checkout abandons are the biggest cause of lost revenue for any ecommerce store. Depending on your industry and the time period you review, you’ll see an average cart abandonment rate of around 75%, according to Barilliance. This can be even worse, with mobile cart... read more
12 minutes
Jan 2, 2025
Sell
17 min read | Dec 19 |
Essential Tips for Live Chat Conversion Rate Optimization
Conversion rate optimization can feel daunting, especially when your efforts seem to fall flat. Imagine you’ve built a stunning website for your business, stocked it with... read more
Connect
11 min read | Dec 05 |
How Businesses Can Navigate AI Regulations in the EU and US
Artificial intelligence (AI) offers incredible innovation opportunities and significant regulatory challenges. Businesses must navigate the complex regulatory... read more
Support
35 min read | Dec 06 |
Best Customer Service Software for 2025
Providing exceptional customer service is no longer just an option—it’s a necessity. As businesses strive to meet and exceed customer expectations, the tools... read more
Support
12 min read | Nov 08 |
The Best Ways to Contact Shopify Customer Service for Quick Support
As one of the most popular ecommerce solutions, Shopify powers millions of online stores, offering a robust set of tools to create, manage, and grow a business. However,... read more
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