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Best Live Chat Plugin for WordPress Website (2024)

Paweł Hałabuda

17 min read

Aug 22, 2024

If you strive to provide an efficient customer support, then an average response time is one of the key metrics you track. In order to provide instant assistance, you need proper tools. One of the easiest ways to instantaneously reach your website visitors is through live chat.

For WordPress site owners, selecting the right live chat plugin can significantly enhance user experience, increase engagement, and boost conversion rates, leading to more sales.

Live chat plugins allow you to interact with your visitors in real-time, answering their questions, resolving issues, and guiding them through their buying journey. Whether you’re running an ecommerce store, a blog, or a service-based business, integrating a live chat feature can be a game-changer, helping you build trust and establish a stronger connection with your audience.

However, with so many live chat plugins available for WordPress, choosing the best one for your specific needs can be overwhelming. From ease of use and customization options to integration capabilities and pricing, there are several factors to consider.

In this article, I’ll guide you through the top live chat plugins for WordPress in 2024, helping you find the perfect fit for your website. Whether you’re looking for a free option, a plugin with advanced features, or something that seamlessly integrates with your existing tools, I’ve got you covered.

Let’s dive in and explore the best live chat plugins that can take your WordPress site’s customer support to the next level.

Top 10 live chat plugins for WordPress (2024)

There are some excellent WordPress live chat plugins designed for businesses. Each has its benefits regarding live chat support, functionality, and ease of use.

Here’s a look at the best WordPress live chat options:

LiveChat

At the top of our list of plugins is considerably the best live chat for WordPress, with options starting at $20 monthly.

LiveChat functions as a premium WordPress plugin with live chat features and marketing tools. You can preset messages to quickly engage with visitors, starting chats with selected visitors on your own the moment they land on your website. Additionally, you can integrate a company logo into the chat widget, allowing businesses to personalize their customer interactions and strengthen brand identity on their websites. This premium plugin helps customers across several communication channels by integrating with Whatsapp Business, Messenger, Apple Messages for Business, and more.

You can also discover insights with helpful reports that allow you to understand traffic to your site without the assistance of a data analyst. This allows you to make business decisions backed by the collected data. LiveChat easily connects to all of the major ecommerce platforms, including WooCommerce.

Standout features

• AI Assist for quick replies.
• Chat Summaries.
• Live Assistant.
• Connects with leading ecommerce platforms.
• Sends in-chat product recommendations.

HubSpot

HubSpot has a free chat plugin for your WordPress site, but if you want to use it with their sales or service subscriptions, prices start at $90 per month per seat.

The HubSpot plugin offers live chat and chatbots. Your support agents can chat with visitors in real time during office hours, and a chatbot is made available 24/7. The bots can generate leads, answer common questions, and make bookings for meetings. HubSpot provides detailed instructions for integrating chatbots into WordPress sites.

Beyond the live chat capabilities, you can also access an email design editor, automate marketing, and use the free CRM and built-in analytics. HubSpot CRM engages leads through the live chat sync automatically with the forms you use. New leads are managed, segmented, and analyzed based on interactions. It’s free to try out by downloading from the WordPress store, and there are additional monthly plans catering to businesses.

Standout features

• Automated chatbots.
• You can connect Ecwid ecommerce shopping cart.
• HubSpot’s universal inbox messaging system.
• Extensive integrated CRM system.
• Automated capture leads.
• No coding required.

JivoChat

This live chat WordPress plugin allows you to communicate with customers via phone, email, and social media.

JivoChat offers customization of implementation and design so you can represent your brand while you offer customer support. This WordPress plugin provides you with a CRM or connects to one you already use.

It’s free for the basic version, or you can opt for the business plan, which is $19 a month.

Standout features

• Tracks visitors.
• Chatbot connections.
• Chat history.
• Translator.
• Offline messages.
• Omnichannel.

Formilla Live Chat

Formilla Live Chat is a free solution that allows you to have up to 30 chats per month and one chat agent. If you need to upgrade, paid plans start at $13.99 per month. Formilla Live Chat also allows handling multiple chat windows simultaneously, enhancing customer support efficiency.

This WordPress live chat plugin is available for business owners using WooCommerce, and the live chat app is available on any mobile device or browser with full functionality.

You can track users with real-time monitoring and use the live chat feature to engage with them. The plugin also allows you to target your customers based on visitor behavior, location, or language with personalized chat boxes. For more personalized conversations, your customers can see images of agents during communication.

Standout features

• Mobile-friendly app.
• Fully customizable.
• In-app marketing automation.
• Live chats are unlimited.
• Chatbots powered by AI.
• Real-time visitor monitoring.
• International language support.
• Canned responses.

Chaty

Chaty allows you to connect with visitors through their favorite communication channels, including WhatsApp chat, Facebook Messenger, Viber, Telegram, TikTok, and more. It’s a free plugin, but you can enjoy all the features with the Pro Plan for $39 a month.

Visitors get to choose the chat channels they’re already using instead of staying on your website waiting for a response. This enhances the customer experience, offering a direct click to chat from the most popular communication methods.

Standout Features

• Contact form for capturing leads.
• Customers can connect using 25 different chat platforms.
• Customizable widgets for different devices, languages, and pages.
• It’s possible to install on all major ecommerce platforms.
• Click to call icon so visitors can call you easily.
• Show different chat channels on site pages for different products.
• Traffic source targeting. 

Tawk.to

Tawk.to has a WordPress widget that allows you to monitor and chat with visitors on your website. It enhances the performance of the support team by providing tools to manage customer interactions effectively. Live chat tools allow you to respond to support tickets, organize your contacts, and create a cohesive FAQ section.

There are a lot of perks with the forever free live chat plugin. However, as a business, you may want to choose the extras for a small cost. Tawk.to allows you to hire an agent or train one of your agents for $1 per hour. Different plans offer unlimited agents, automated live chat, and more.

Standout features

• Over 45 Languages.
• JavaScript API.
• Video + Voice (Add-on).
• Screen Sharing.
• Track engagement.
• Detailed reporting
• Scheduler.
• Message filter.
• User-friendly interface. 

3CX Live Chat

Originally called WordPress Live Chat, 3CX Live Chat is one of the best WordPress chat plugins with fully customizable chat widget settings. The chat plugin integrates with the whole communication system offered by 3CX.

After a major update, new plans include voice capability and the ability to pick up conversations from multiple channels through one user interface. This is a great option for service agents, salespeople, small businesses, and large businesses.

3CX is designed to scale as your business grows. There are no limitations on how many agents can talk with customers via WordPress live at one time. The Standard plan is free, but you must self-manage it, while the Pro plan is $145 per year.

Standout features

• Offline message storage.
• History of live chat records.
• Ability to create surveys and polls.
• Custom offline messages.
• Unlimited chat agents (Pro plan).
• Chat, video, and voice integration.
• iOS/Android mobile apps, desktop, and web apps.

Crisp

Crisp offers a free plan and a fantastic chat experience for website visitors. This absolutely free live chat option allows you to grow your email list, generate leads, and offer customers an enhanced experience. Get real-time notifications with the option of using a chatbot. The chat plugin is easy to integrate into your WordPress site and with other active installations.

Through support live chat, you can quickly answer your customer's questions. The automated chatbot allows you to create scenarios that directly assist your specific customers with the chatbot builder. You can also integrate Crisp with Slack, emails, Facebook Messenger, and Twitter.

Standout features

• See what your visitors are typing.
• Fair pricing.
• Multiple chat plugins.
• Enhanced user profile.
• Enhanced conversations with hundreds of emojis.

Olark

With Olark, you can offer customers live chat and their branded chatbot, CoPilot. Olark will customize the chatbot based on your business’ specific workflow, so you can get sales leads even without a WP live chat support agent. You can integrate live chat functionality with Salesforce, Zendesk, and more. Chat apps are also available for iOS and Android devices.

This WordPress live chat lets you track visitors, allowing you to communicate with them and increase sales. This live chat plugin allows customers to do a chat rating, helping you to improve. You can also generate reports on sales. The monthly plan is $19 with no contractual obligations.

Standout features

• Easy to set up.
• Proactive chat feature.
• Real-time reporting.
• File sharing.
• User behavior reports.

Brevo

Brevo (previously Sendinblue) is known for more than live chat solutions; it also offers excellent email marketing tools. There’s no WordPress plugin repository needed, and integrating the chat widget is simple. You’re able to organize your team as well as speak to website visitors.

Brevo allows you to see what page a customer is on when you’re talking to them. The live chat function is part of a larger CRM program and the easy setup includes SMS marketing, a shared inbox, and email marketing. There is a free plan with limited daily emails, or the business plan, which is $65 monthly, offering 20,000 emails per month.

Standout features

• Fast installation.
• Email marketing.
• SMS integration.
• Workflow organization.
• Part of a vast CRM program.

Zendesk Chat

Zendesk Chat is one of the best live chat plugin options for WordPress to speak with customers across multiple channels. That means that your customers won’t have to explain something multiple times. Group messaging allows users to talk with several people while dealing with complex issues.

This WordPress chat plugin allows you to let customers know that the product has been delivered. Zendesk is also great live chat software for advanced analytics. Monthly rates are $55 per agent.

Standout features

•  Personalized chat with individual customers.
• Customizable chatbot.
• Proactive customer communication.
• Group messaging.
• Easy interface with powerful integrations.
• Optimized for mobile use.

Chaport

Chaport is one of the WordPress live chat plugins that allows you to contact customers through multiple websites. You can speak on Facebook chat and other messaging services with unlimited chats. Your agents will respond through the Chaport platform and not the messaging platforms, so it’s simple for them to use.

The chatbot can be programmed to answer specific questions related to your business. This will alleviate the need for live agents to answer all customer inquiries. There are over 2,000 apps that can be integrated into Chaport.

Standout features

• Free live chat plan, which includes one operator.
• SSL encryption technology for secure conversations and transactions.
• Photo of agent in active conversations.
• Email chat transcripts.
• On-demand reports.

Intercom

With Intercom, you can add articles to help your customers, which can then be shared during live chats. Other live chat tools include targeted messages and lead generation tools.

This chat plugin is capable of helping businesses with onboarding, marketing automation, and engaging customers. You can integrate it easily with essential business tools like CRM plugins and email marketing.

Standout features

• Automated live chat widgets.
• Personalize customer interactions based on past data.
• Integrates with 300+ apps.
• Automatic workflows.
• Customer interactions in one location.

Tidio

Tidio live chat offers a free plugin that’s quick and easy to install with options for extras. You can get support for email, Facebook chat, and your WordPress site. You can have your agents help visitors or use their chatbots.

Tidio live chat notifies you when there’s an incoming visitor, allowing you to talk to them as soon as they land on your site. You can also customize your chat window with your branding, available across all channels. The monthly cost ranges from $39-$399 to get the best WordPress chat plugin features.

Standout features

•  Mobile-friendly widget.
• Visitor tracking.
• Drag-and-drop chat building.
• Branded widgets.
• Easy-to-view panel of chats.
• Natural language processing.

Freshdesk

Freshdesk Messaging is a widely used WordPress live chat plugin for business owners. Your customers will start by speaking with chatbots, which takes away the stress from your busy agents. Bots are multilingual, so no matter where your messages come from, they all land in one inbox. It’s simple to use, but there are a lot of integrations that make it a robust live chat option.

Standout features

• Communication is based on customer behavior.
• AI-driven bots on all channels.
• Reasonable price with a free option for up to 100 agents.
• Customers can connect with you across multiple channels.
• Insights on customer behavior.

LivePerson

LivePerson lets you talk to visitors on your WordPress website through their desktop or mobile devices. This is a well-established WordPress live chat plugin that’s been around since 1995 with upgrades throughout the years. LiveEngage lets you talk with customers however they want with a simple platform. This plugin adds tag scripts to the footer of your site’s page, allowing for live chat functionality.

The chatbots, or Conversation AI, are so human that customers will feel like they’re having a real, personal chat. There’s a history of all chats to help you understand what your customers need.

LivePerson offers a modern way to engage visitors from desktop and mobile. It's fast and simple and connects you in real time. LivePerson offers a huge range of services for large and small businesses, so pricing varies as you pay for what you use.

Standout features

• Fast, easy setup with no coding needed.
• Real-time connection with potential and current customers.
• Pre-written responses function.
• The LiveEngage mobile app allows you to stay connected with customers and visitors.
• KPI reporting metrics to track valuable information that will improve how you do business.
• LiveEngage is customizable to match your brand.
• In-app messaging.

Smartsupp

This live chat WordPress plugin has live chat software, available chatbots, and reporting capabilities. You can download the plugin for free, but to remove the limits, you’ll need to move to a paid plan. The low-rate monthly plan is $15, while the premium plan is $2,000 annually and covers all the benefits. You get unlimited chatbots and all the reporting tools to run your business optimally.

There is real-time monitoring so you can gain more insight into visitor behavior. Proactive messaging allows you to reach out to customers and maximize chances of sales using promo codes or other offers. Smartsupp records web traffic, and you can view these video recordings to get an accurate view of what could be improved in terms of navigation.

Standout features

• Connect your Smartsupp WP live chat to your Facebook page.
• Low pricing options.
• Track and record conversations.
• Spam blocker.
• Visitor monitoring in real time.
• Takes less than 2 minutes to set up.

Pure Chat

Pure Chat offers an easy live chat WordPress plugin where you can have a live chat widget up on your site within an hour. There’s also analytics and history with your contact. Pure Chat allows you to integrate over 1,000 business apps, giving you a lot of resources to satisfy customers. You can do a free trial for 15 days, and after that, monthly plans range from $49 - $99, depending on your needs. One feature that differentiates Pure Chat is that it’s a lead collector. The chat box is replaced with an email form when you're offline.

Standout features

• WordPress dashboard.
• Mail marketing tools.
• Engagement Hub.
• Chat notifications.
• CSV exports.
• Widget customization.
• Analytics in real time.
• Canned responses.

How to add LiveChat to your WordPress website

Adding LiveChat to your WordPress website is a straightforward process that can significantly enhance your customer support capabilities.

LiveChat is a popular and powerful live chat solution that allows you to engage with your visitors in real-time, providing them with instant assistance and improving overall user experience.

The process of adding LiveChat to your site is simple and straightforward, allowing you to get up and running in no time.

Just watch our short video or read through our help center article on how to install LiveChat on your WordPress website.

Get LiveChat for WordPress

Integrating a live chat plugin like LiveChat into your WordPress website can enhance your overall customer experience. You can use it to provide real-time support, quickly address your visitors' concerns, guide them through their purchasing journey, and ultimately boost your conversion rates.

As online competition continues to grow, offering personalized, instant communication can be a key differentiator for your business. With LiveChat, not only do you gain a powerful tool for engaging with your customers, but you also open up new opportunities for building trust and loyalty.

Whether you're a small business owner or running a large e-commerce site, the benefits of live chat are clear—faster resolutions, happier customers, and better business outcomes.

Now that you have the knowledge and steps to add LiveChat to your WordPress website, it’s time to take action. Start by setting up your LiveChat account, customize your chat widget to match your brand, and begin interacting with your visitors in a more meaningful way.

Better customer communication starts now

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Frequently asked questions

Does WordPress offer a live chat?

No, WordPress doesn’t come with live chat by default. That’s why you’ll either need to download a plugin for live chat or add code to get the live chat widget on your WordPress website.

How many live chat agents can you have at one time?

This is going to depend on the live chat software you’ve decided on. This is one of the details you’ll want to check out when making your selection, as some offer unlimited live chat agents while others allow a limited amount.

Why is it important to have live chat plugins on a WordPress website?

A live chat WordPress plugin on your website will allow you to support customers in real time. This can increase conversions and enhance the customer experience.

Your website is the face of your business and often the first point of contact. Whether you have an online or brick-and-mortar business, the best live chat software is an excellent way to engage your customer base.