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Having a reliable and efficient live chat solution is a necessity for BigCommerce store owners.
Live chat allows you to engage with customers in real time, answering questions, resolving issues, and guiding them through the purchase process — all of which can significantly boost your sales and enhance customer satisfaction.
Chat support is a critical feature for enhancing customer engagement and satisfaction, as it facilitates real-time assistance and personalized interactions.
But with so many live chat options available, how do you choose the best one for your BigCommerce store?
This article will walk you through the top live chat solutions for BigCommerce in 2024, highlighting their key features, pros and cons, and why they might be the perfect fit for your business.
Whether you’re looking for a simple chat widget to assist with customer inquiries or a more advanced solution with AI-powered chatbots and omnichannel support, I’ve got you covered.
Read on to discover which live chat apps can help you take your BigCommerce store to the next level.
What to look for in a live chat app for BigCommerce
When selecting the best live chat solution for your BigCommerce store, it’s important to consider several key factors.
Not all live chat tools are created equal, and the right choice can make a significant difference in your customer support efficiency, user experience, and, ultimately, your bottom line.
Utilizing customer details can enhance sales interactions and inform product recommendations, enabling businesses to suggest complementary items and improve profitability during customer engagements.
Here’s what you should look for:
Ease of integration
A live chat solution should seamlessly integrate with your BigCommerce store. The integration process should be straightforward and, ideally, require minimal technical knowledge. Look for apps that offer dedicated BigCommerce plugins or extensions, ensuring you can get up and running quickly without any hassle.
Customization options
Your live chat widget should match your store’s branding to provide a cohesive customer experience. Look for solutions that allow you to customize the chat window’s colors, fonts, and positioning. Some advanced tools also offer custom greeting messages based on user behavior or the page they’re on, enhancing the personalized experience.
Automation and AI features
To maximize efficiency, consider live chat tools that offer automation features like AI-powered chatbots. These bots can handle common customer queries, provide instant responses, and even assist in upselling and cross-selling products. Automation can reduce the workload on your support team and ensure customers get the help they need 24/7.
Omnichannel support
Customers may reach out through various channels — website chat, social media, email, or messaging apps. Integrating Facebook Messenger provides quick access to key order information and streamlines customer interactions. A robust live chat solution should support omnichannel communication, allowing you to manage all customer interactions from a single dashboard. This unified approach ensures that you can maintain consistent service quality across all platforms.
Performance and speed
In the world of ecommerce, speed is crucial. A live chat solution should load quickly on your website and provide real-time responses without lag. Any delay in communication can lead to customer frustration and lost sales, so prioritize solutions known for their reliability and performance.
Analytics and reporting
To continually improve your customer service, you need insights into how your live chat is performing. Look for tools that offer detailed analytics and reporting features. These can include chat duration, response times, customer satisfaction scores, and common issues raised by customers. Such data is invaluable for optimizing your support strategy.
Cost and scalability
Finally, consider the cost and scalability of the live chat solution. Pricing models can vary widely — some offer pay-per-agent plans, while others may have usage-based pricing. Choose a solution that fits your budget but also consider your future growth. Ensure that the tool can scale with your business, adding more agents or features as needed without incurring prohibitive costs.
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Top 10 live chat solutions for BigCommerce in 2024
When it comes to choosing the best live chat solutions for BigCommerce, there are several options to consider.
Having an online store set up quickly is crucial for businesses looking to launch their ecommerce operations, and live chat solutions play a vital role in providing timely assistance during this process.
Each of these solutions offers unique features that can help you engage with your customers more effectively and boost your sales.
| Live chat tool | Best for | Key features | Pricing |
| LiveChat | All-in-one, customizable solution | Customizable chat, AI bots, omnichannel support | $20/month per agent |
| Gorgias | Unified customer support platform | Unified inbox, automation, deep eCommerce integration | $10/month |
| Tidio | Affordable AI and automation features | AI chatbot, mobile app, visitor tracking | â¬29/month |
| Zendesk Chat | Enterprise-grade solution | Real-time monitoring, customizable widget, advanced analytics | $19/month per agent |
| Olark | Simple, reliable chat tool | Customizable chat, CRM integrations, chat history | $29/month per agent |
| eDesk | Integrated ecommerce support platform | AI-driven ticketing, centralized dashboard, detailed analytics | $89/month |
| Chatra | Modern, conversational chat experience | Automated & live chat, group chats, typing insights | â¬17/month |
| Re:amaze | Integrated customer support platform | Chatbots, built-in FAQ, multi-channel support | $29/month |
| JivoChat | Multi-channel communication | Multi-channel support, CRM integration, mobile apps | $19/month |
| LiveAgent | Full-featured helpdesk with live chat | Ticketing system, call center integration, customizable chat | $9/month |
1. LiveChat
LiveChat is one of the most popular and versatile live chat solutions available, making it an ideal choice for BigCommerce store owners. It offers a comprehensive set of features, including customizable chat windows, AI-powered chatbots, and a robust analytics dashboard.
Key features include:
- Seamless integration with BigCommerce.
- Customizable chat widget to match your store’s branding.
- AI and automation capabilities for 24/7 customer support.
- Omnichannel support, including social media integration.
- Advanced analytics and reporting tools.
- Directing visitors to product pages to enhance user engagement and increase conversion rates.
LiveChat is best for stores looking for a powerful, all-in-one chat solution. Pricing starts at $20 per month per agent.
2. Gorgias
Gorgias is a customer service platform designed specifically for ecommerce, offering live chat as part of its suite. It’s particularly strong in integrating with other customer support channels, providing a unified inbox for managing all communications.
Key features include:
- Full integration with BigCommerce.
- Centralized dashboard for email, social media, and live chat.
- Automation rules to streamline common tasks.
- Deep integration with ecommerce platforms like Shopify and BigCommerce.
The tool is the best choice for BigCommerce stores that want an all-in-one customer support solution. Subscription plans start at $10 per month.
3. Tidio
Tidio is a user-friendly live chat tool with built-in AI chatbot capabilities. It’s perfect for small to medium-sized BigCommerce stores looking for an affordable solution with automation features.
Key features include:
- Easy BigCommerce integration.
- AI chatbot for handling common customer queries.
- Mobile app for on-the-go support.
- Visitor tracking and real-time data.
Tidio is best for small to mid-sized businesses needing automation on a budget. The tool offers a free plan, while paid tiers start at 29 EUR per month.
4. Zendesk Chat
Zendesk Chat is part of the Zendesk suite, offering a powerful, enterprise-grade chat solution. It’s ideal for BigCommerce stores with a high volume of customer interactions and those that require advanced features.
Key features include:
- Integration with BigCommerce and other Zendesk tools.
- Real-time monitoring and customer engagement.
- Customizable chat windows.
- Advanced analytics and visitor targeting.
Zendesk is suitable for large enterprises needing a robust, scalable solution. Their pricing starts at $19 per month per agent.
5. Olark
Olark is a simple yet powerful live chat tool known for its ease of use and customization options. It’s ideal for BigCommerce stores looking for a straightforward chat solution with excellent customer support.
Key features include:
- Quick and easy BigCommerce integration.
- Customizable chat widget.
- Transcripts and chat history.
- Integrations with CRM tools like Salesforce.
Olark is best for stores seeking a simple, reliable chat tool with great support. Paid subscription starts at $29 per month per agent.
6. eDesk
eDesk is another ecommerce-focused customer support platform that includes live chat. It’s particularly strong in automating customer service and integrating with multiple sales channels.
Key features include:
- Full integration with BigCommerce and other ecommerce platforms.
- AI-driven ticketing system.
- Centralized dashboard for all customer inquiries.
- Detailed analytics and reporting.
eDesk is a great choice for ecommerce businesses needing an integrated support platform. Their prices start at $89 per agent per month.
7. Chatra
Chatra combines live chat and chatbots, offering a modern, sleek interface. It’s designed for BigCommerce stores wanting a conversational-style chat experience with both automated and live responses.
Key features include:
- Easy integration with BigCommerce.
- Automated and live chat features.
- Group chats and typing insights.
- Email follow-ups for missed chats.
This tool is best for businesses looking for a modern, conversational chat tool. A free plan is available, and premium plans start at 17 EUR per month per agent.
8. Re:amaze
Re:amaze is a complete customer support platform with live chat, helpdesk, and chatbot functionalities. It’s perfect for BigCommerce stores that want to manage all customer communications in one place.
Key features include:
- Deep integration with BigCommerce.
- Chatbots for automated responses.
- Built-in FAQ and helpdesk management.
- Multi-channel support.
It is best for stores wanting an integrated customer support platform. Re:amaze's pricing starts at $29 per month per team member.
9. JivoChat
JivoChat offers an all-in-one business messenger that supports live chat, phone, and email. It’s ideal for BigCommerce stores that need a versatile communication tool at an affordable price.
Key features include:
- Integrates easily with BigCommerce.
- Supports multiple communication channels.
- CRM integration and visitor tracking.
- Mobile and desktop apps for easy access.
Consider this tool if you need a multi-channel communication tool. The company offers a free plan, while premium plans start at $19 per month per agent.
10. LiveAgent
LiveAgent is a full-featured helpdesk platform with live chat capabilities. It’s particularly suitable for BigCommerce stores that require a comprehensive customer support system with ticketing, chat, and call center features.
Key features include:
- Seamless integration with BigCommerce.
- Ticketing system with live chat integration.
- Call center and social media integrations.
- Customizable chat widget.
LiveAgent is best for businesses looking for a helpdesk solution with integrated live chat. Pricing starts at $9 per month per agent.
All your customer communication in one tool
Selecting the right live chat solution for your BigCommerce store is a critical decision that can significantly impact your customer support experience, sales, and overall customer satisfaction. With so many options available, choosing a tool that integrates seamlessly with BigCommerce is essential.
LiveChat stands out as the best integration for BigCommerce stores. Its robust feature set, ease of use, and powerful customization options make it an excellent choice for businesses of all sizes.
Whether you’re a small business looking to provide personalized customer service or a large enterprise in need of a scalable, omnichannel support solution, LiveChat offers the flexibility and reliability you need to succeed.
With LiveChat, you can engage customers in real time, provide instant support, and drive conversions with targeted messaging and automation. Its seamless BigCommerce integration ensures that you can get started quickly and reap the benefits of enhanced customer communication right away.
Integrating a live chat solution into your BigCommerce store is a step toward providing better customer support, improving customer satisfaction, and boosting your bottom line. So why wait? Start exploring these options today and take your customer engagement to the next level.
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