We waited for this moment for quite some time. The excitement was so big that we even made bets on when it would happen. And I’m not talking about reaching 100,000 unique visits per month on our blog – although that caused a lot of stir as well. I’m talking about a day when our... read more
7 min read | Jun 06 |
When you step into the customer service world, you must go through the customer service training first. During this training, you will learn about a product, a company’s... read more
5 min read | May 23 |
Once you set up your LiveChat, besides deciding on a cool picture for your agent’s profile, you probably have some other thoughts crossing your mind. For example, “how... read more
6 min read | May 12 |
Recently Jeff Bezos, Amazon CEO, released his annual letter to shareholders. It's a must-read missive, filled with pearls of management philosophy and leadership lessons... read more
8 min read | Apr 21 |
In social media world, many individuals are much more popular than brands themselves. They are so recognizable in social media that we might get interested in a company... read more
5 min read | Apr 07 |
Communication is the skill that we all benefit from. No matter if we’re customer service agents, managers or graphic designers – we all need to communicate to get the job... read more
6 min read | Mar 28 |
We usually put a lot of time and effort into creating great sales pitches to seduce new customers and sending sophisticated emails full of jokes to keep their attention... read more
