Canned responses can be a key chat tool in creating a great customer experience. They can make your customer service team fast and precise, leaving them more time and brain space for the personal touch that will make your business stand out. Such pre-saved messages can help... read more
9 min read | Dec 21 |
As the live chat software market continues to grow globally, businesses are realizing the value live chat support can bring to customers and companies. But market growth... read more
6 min read | Nov 22 |
It is estimated that the global market for live chat software will reach $1.7 billion by 2030, up from $755.23 million in 2020 (AMR). Unlike the rise and fall of... read more
7 min read | Aug 02 |
Knowledge is power. But it is only as powerful as it is shared or withheld. This is why it is important for companies to have knowledge management solutions in place so... read more
