Knowledge is power. But it is only as powerful as it is shared or withheld. This is why it is important for companies to have knowledge management solutions in place so that everyone can get the information they need regardless of when they joined the company or became a... read more
15 min read | Mar 02 |
Canned responses can be a key chat tool in creating a great customer experience. They can make your customer service team fast and precise, leaving them more time and... read more
9 min read | Dec 21 |
As the live chat software market continues to grow globally, businesses are realizing the value live chat support can bring to customers and companies. But market growth... read more
6 min read | Nov 22 |
It is estimated that the global market for live chat software will reach $1.7 billion by 2030, up from $755.23 million in 2020 (AMR). Unlike the rise and fall of... read more
