Content Writer
What’s a good typing speed for employees? And how does your WPM compare to job benchmarks? If you're answering customer messages, managing emails, or entering data, how fast you type is very important for how well you work. In roles such as customer service, live chat support,... read more
Support12 min read | Jul 23 | Natalia Misiukiewicz
You need to master typing skills in nearly every profession today, particularly in customer service, where agents rely on real-time communication with customers. The... read more
Support11 min read | Jul 23 | Natalia Misiukiewicz
TL;DR Live chat support drives conversions, boosts satisfaction, and speeds up support. With AI, automation, and real-time engagement, it’s now a key sales and service... read more
Support9 min read | Jul 17 | Natalia Misiukiewicz
Tired of pecking at the keyboard and constantly fixing typos? You're not alone. Many people, even those who use computers daily, still type inefficiently, glancing... read more
Support8 min read | Jul 15 | Natalia Misiukiewicz
Typing might seem like a solved problem. After all, we’ve been using keyboards for decades, right? But in a world of automation and multitasking, your typing speed and... read more
SellSupport16 min read | Jul 12 | Natalia Misiukiewicz
If you’re responsible for training a support team or improving service quality, you know that exceptional customer service begins with self-awareness. Helping your agents... read more
Sell14 min read | Jul 10 | Natalia Misiukiewicz
When Coca-Cola connected its Salesforce CRM with the systems used by its regional bottlers, things changed fast. Sales reps suddenly had real-time access to order... read more
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