Business owners today face a tough but all-too-familiar problem. The cost of marketing is skyrocketing, and attracting new customers has become a steep uphill climb. This means focusing on your current customers — those who already know and trust your brand — has never been more... read more
13 min read | Jan 23 |
Every business starts with a simple goal: to meet customer needs. But just meeting customer needs isn’t enough anymore. You need to stay ahead, figuring out what people... read more
16 min read | Jan 21 |
When was the last time a business left you feeling genuinely valued? Maybe it was the barista who remembered your coffee order or the customer service representative who... read more
16 min read | Jan 17 |
If your business relies on live chat for customer support, sales, or both, you’re already using a powerful engagement tool. But the real power of live chat isn’t just in... read more
15 min read | Jan 14 |
Are you aiming for a job in customer service or hoping to level up your career? If so, the skills you bring to the table can make all the difference in landing your dream... read more
16 min read | Jan 02 |
Do you know how many consumers would pay a higher price for good customer service? In fact, studies show that 86% of customers are willing to pay more for a better... read more
12 min read | Dec 20 |
On May 9, 2024, Facebook officially shut down its free Chat Plugin, a favorite tool for businesses to connect with their customers through Facebook Messenger. For many,... read more
