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Kaia Madalinska

Kaia Madalinska

Video Storyteller, Success

About me

I directed my first video while interning at Daimler China, and it won first prize throughout the company globally. Little did I know, a few years later, I would have the pleasure of becoming a Video Storyteller at LiveChat.

Through my series #journey, you’ll get the chance to embark with me on my adventure and see my progression as a new video host and storyteller. You’ll also gain in-depth insight into what it looks like “behind the scenes” at LiveChat and Success.

Outside of work, I love to film beauty videos, vlogs, and write poetry. It seems as if I can never get enough of creating content! If you have any questions about starting off in video, you can go check out my series, #journey, or reach out to me personally!

Remember, life’s a climb, but the view is great.

Favorite saying

“The secret of success is to do the common thing uncommonly well.” – John D. Rockefeller Jr.

Favorite food

Most definitely pizza.

My videos

8 Benefits of Having LiveChat on Your Website [Video]

Discover how LiveChat can transform your business by increasing sales, providing instant support, cutting costs, and enhancing customer satisfaction. Learn about proactive engagement, team management tools, and powerful integrations that streamline operations. Plus, see... watch now

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Video Customer Service

WooCommerce: Add LiveChat to Your Store [Video]

Learn how to seamlessly integrate LiveChat with your WooCommerce store in just a few steps. This quick guide covers the entire setup process — from installing the plugin and configuring settings to viewing customers’ cart details right inside the LiveChat Agent App. You’ll also... watch now

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Video LiveChat University

How to Install LiveChat on Your Site with Google Tag Manager [Video]

Learn how to seamlessly integrate LiveChat with Google Tag Manager and Google Analytics in just a few steps. This video shows you how to create GTM accounts, set up triggers, configure tags, and add LiveChat directly from the Template Gallery. From adding license IDs to ensuring... watch now

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Video LiveChat University

LiveChat Demo: Explore the Best Features in Just 5 Minutes! [Video]

Get a quick overview of LiveChat’s key features in under 5 minutes! Discover how to manage all your customer interactions from one place, engage visitors proactively, and leverage powerful tools like Text Copilot (an AI reply assistant), canned responses, automated campaigns, and... watch now

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Video LiveChat University

How to Automate Your Customer Communication? [Video]

Struggling with overwhelming customer inquiries, bottlenecks, and missed lunch breaks? Learn how to streamline your support by automating customer communication. Discover how CRM systems can target specific audiences, chatbots can handle repetitive questions, automated emails can... watch now

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Video Customer Communication

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