Content Marketing Specialist, LiveChat
The holiday season is one of the busiest and most challenging times for customer support teams, especially for those handling live chat. As customer inquiries surge, managing high volumes of questions, resolving issues quickly, and maintaining quality service becomes crucial for... read more
Grow8 min read | Aug 02 | Justyna Polaczyk
For many people, “growth hacking” might sound like a buzzword. We constantly hear about growth hacking strategies, growth hacking experiments and growth hacking... read more
Support7 min read | Jun 22 | Justyna Polaczyk
People write about great customer service all the time. Awesome support here, excellent customer service there. Don’t you think it’s pretty boring? I mean, I understand... read more
Connect7 min read | May 09 | Justyna Polaczyk
Do you remember the time when your parents were checking their mailbox and after opening it - they were flooded with leaflets and advertisements? Same thing happens today... read more
7 min read | May 09 | Justyna Polaczyk
Do you remember the time when your parents were checking their mailbox and after opening... read more
8 min read | Apr 13 | Justyna Polaczyk
If you’ve read my latest post about lion customer taming, you may think: OK, I’ve seen a... read more
9 min read | Mar 15 | Justyna Polaczyk
Recently, I’ve read an interesting customer service story. An American Express customer... read more
Connect7 min read | May 09 | Justyna Polaczyk
Do you remember the time when your parents were checking their mailbox and after opening it - they were flooded with leaflets and advertisements? Same thing happens today... read more
Connect8 min read | Apr 13 | Justyna Polaczyk
If you’ve read my latest post about lion customer taming, you may think: OK, I’ve seen a post about dealing with customer complaints, but there was nothing about dealing... read more
Support9 min read | Mar 15 | Justyna Polaczyk
Recently, I’ve read an interesting customer service story. An American Express customer has made a decimal mistake while making a payment and paid thousands of dollar... read more
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