Data Analyst, LiveChat
The days when you could only call a company are long gone. Support provided via various communication channels like chat, email, phone and social media sites is a must today. This shouldn't come as a surprise. After all, you should provide the kind of help your customers expect... read more
5 min read | Apr 29 |
Shopping carts are the worst place to lose a customer. You’ve spent hours preparing descriptions for items in your shop, only to lose a customer to a bad case of cart... read more
5 min read | Apr 18 |
It’s been a long while since social media served only as a place for companies to share their ideas and wait for “Likes”. Now it’s one of the most important channels for... read more
6 min read | Feb 27 |
Pre-chat surveys play an important role in helping your customers. It is your first opportunity to get some information about a client. You need to make the pre-chat... read more
6 min read | Feb 27 | Jacob Firuta
Pre-chat surveys play an important role in helping your customers. It is your first... read more
5 min read | Feb 21 | Jacob Firuta
Writing a product review for something you're trying to market is a proven way of getting... read more
4 min read | Feb 14 | Jacob Firuta
Handling a support ticket can get brutal. Whenever you think you're done, you get another... read more
6 min read | Feb 27 |
Pre-chat surveys play an important role in helping your customers. It is your first opportunity to get some information about a client. You need to make the pre-chat... read more
5 min read | Feb 21 |
Writing a product review for something you're trying to market is a proven way of getting new leads. However, with thousands of them popping up on the web every day, how... read more
4 min read | Feb 14 |
Handling a support ticket can get brutal. Whenever you think you're done, you get another one waiting in line. There's also the support ticket that nobody wants to touch... read more
