Data Analyst, LiveChat
Good communication with customers is key, no matter what industry you represent. If there are breaks in this communication, you’ve got yourself a problem. Even when planning a vacation or your Holiday leave, you should think of the communication and take care of it by setting up... read more
7 min read | Nov 16 |
In the last two articles from this series, we’ve discussed pretty big companies. We've already talked about Apple, Netflix and Uber. We’ve touched on Verizon, Comcast and... read more
5 min read | Nov 07 |
When talking about customer service, we often look at it from a business perspective. We think how it can improve our relations with customers or how many more sales it... read more
6 min read | Oct 28 |
Companies and business leaders can look to all kind of KPIs and metrics to decide on the ‘next big thing’ to improve revenue. However, they often forget about one of the... read more
6 min read | Oct 28 | Jacob Firuta
Companies and business leaders can look to all kind of KPIs and metrics to decide on the... read more
6 min read | Sep 14 | Jacob Firuta
Improving your typing speed is one of the more productive things you can do when working... read more
10 min read | Aug 17 | Jacob Firuta
In this week’s article on big customer service, we take a closer look at support done on a... read more
6 min read | Oct 28 |
Companies and business leaders can look to all kind of KPIs and metrics to decide on the ‘next big thing’ to improve revenue. However, they often forget about one of the... read more
6 min read | Sep 14 |
Improving your typing speed is one of the more productive things you can do when working in online customer service. Most of your work involves computer activities like... read more
10 min read | Aug 17 |
In this week’s article on big customer service, we take a closer look at support done on a really big scale. We have three companies lined up that definitely fit this... read more
