Data Analyst, LiveChat
When trying to come up with ways to increase customer engagement, we decided to look to our Google Analytics data that we’ve been collecting for a while now. We’re all about making decisions based on data and testing, so this was a natural process for us and we can’t recommend it... read more
7 min read
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Nov 12
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Jacob Firuta and 3 others
How do you determine customer success? Do you need a group of metrics specifically chosen for your business? Or maybe there’s one perfect metric that tells us everything... read more
8 min read | Sep 14 |
Setting up a Facebook page for your business is a good way to start building your online presence and brand recognition. It allows you to show your business to a huge... read more
12 min read | Jun 26 |
According to Investopedia, churn rate, also known as attrition rate, “Is the rate at which customers stop doing business with an entity. It is most commonly expressed as... read more
12 min read | Jun 26 | Jacob Firuta and Kuba Rogalski
According to Investopedia, churn rate, also known as attrition rate, “Is the rate at which... read more
7 min read | Dec 14 | Jacob Firuta
Being a customer service representative is a huge responsibility. When working in customer... read more
5 min read | Dec 05 | Jacob Firuta
Enterprise customer service is largely about how many people you can help before the costs... read more
12 min read | Jun 26 |
According to Investopedia, churn rate, also known as attrition rate, “Is the rate at which customers stop doing business with an entity. It is most commonly expressed as... read more
7 min read | Dec 14 |
Being a customer service representative is a huge responsibility. When working in customer service, you are the face of a company. Customers who will think about the... read more
5 min read | Dec 05 |
Enterprise customer service is largely about how many people you can help before the costs become prohibitive. To do it well, you need to forget a bit about the quality... read more
