Whether you're a seasoned industry professional or a newcomer, managing a successful ecommerce customer service can be… horrifying.
Why? The sheer volume of customer... read more
If you’ve read my latest post about lion customer taming, you may think: OK, I’ve seen a post about dealing with customer complaints, but there was nothing about dealing... read more
Ever find work hours disappear with admin tasks? Notice your website attracting clicks that never grow into leads?
Yes, you studied for years to become an attorney, but... read more